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Ecsow Dialer for Skype is an application designed as a Skype dialing system. Ecsow Dialer for Skype increase your agents talk time and contact rates. When dialing manually over 70% of your agent's time is wasted.
Ecsow Dialer for Skype software dramatically increases agent productivity and eliminates unproductive calls(busy, no-answer, disconnected lines and answering machines, optionally leaving a voice message on answering machines).
Ecsow Dialer for Skype is as scalable and flexible as it is affordable. It do NOT need expensive telecom hardware or telephone lines - calls are made through Skype directly by your agent's computer. The only hardware requirement is computer, plus a USB headset that allows your agent to talk to a live person through a computer.
Here are some key features of "Ecsow Dialer for Skype":
· Easy to use - setup and configure an Ecsow Dialer system within 10 minutes
· An allowance of minutes to use every month with Skype unlimited subscription. Or uses Skype credit for dialing out - starting at $0.02/m! No need for additional telephony hardware
· Automatic detection of a live person answering the call or answering machine using voice activity detection.
· Automatically leave voice messages on answering machine lines
· Automatically play voice messages on live person answered lines
· Automatically skips busy lines, no answer lines and disconnected lines
· Supports 'Do Not Call' (DNC) list functionality
· Automatic caller details Pop-up
· Automatic retry for busy, no answer lines
· Agent can work anywhere as long as there is a PC with internet available
· Seamless and silent call recording
· Web-based reporting
Requirements:
· Skype 3.0 or above
Limitations:
· You can only dial 25 contacts for each campaign
